BitreeWP
Refund Policy
We stand behind our WordPress plugins. If something isn't right, we'll make it right — no hassle.
7
Days to request a refund
14
Days to process (after approval)
Need help first? If you're experiencing a technical issue, reach out to our support team. We may be able to resolve it quickly — no refund needed.
Requesting a Refund
How to request a refund
To initiate a refund, contact our support team with your purchase details. All requests are reviewed on a case-by-case basis.
- Submit your request within 7 days of purchase.
- Include your order ID and the email used at checkout.
- Briefly tell us why you're requesting a refund.
Timeline
What to expect
Step 1
Days 1–7: Submit your refund request within this window.
Step 2
Review: We review your request and notify you once it's approved.
Step 3
Up to 14 days: After approval, the refund is processed back to your original payment method.
Important
Things to know
- Refunds are issued to the original payment method only.
- Processing time may vary depending on your bank or payment provider.
- Refund requests beyond 7 days from purchase are not eligible.
- BitreeWP reserves the right to reject any refund request if it violates our terms of service or if we detect any abuse, fraud, or policy misuse.